Mark has spent the last decade supporting healthcare organisations to transform. Built on 25 years of multi-sector operational excellence experience in manufacturing and services industries, he leads the Care Design and Delivery practice and Digital & Analytics group for GE Healthcare’s consultancy group in Europe. A recognised expert in the design and implementation of transformational change programmes and building lean enterprises; Mark has helped many NHS organisations grow and develop award-winning improvement leaders and change agents. One of less than 300 certified Master Black Belts in the whole of GE Healthcare, he is active in the internal and external certification and accreditation of improvement leaders and change agents. He is an accredited executive coach. Mark is an expert in patient flow and capacity optimisation in healthcare and in applying sophisticated modelling, simulation and predictive analytics to whole system redesign challenges. Mark has designed and led award winning programmes of patient flow transformation in the NHS and is leading on GE’s pioneering work to develop Command Centres for large healthcare organisations in the UK.